Reservation, Payment & Will Call Orders
A reservation fee of $100.00 will be charged to your credit card at the time of ordering.
If No Credit Card is provided when the order is placed, your order will be considered a “Will Call Order”.
All paid orders have priority over “Will Call” orders and will be scheduled first. Once a “Will Call Order” has a valid credit card attached, it will be placed in the – To Be Delivered Schedule.
In the event that your order has not had a valid credit card provided 24 hours before your scheduled delivery time. We reserve the right to place a paid order in that time slot. Once a valid payment for your order is received we will fit your order into the schedule at another time that is mutually agreeable with you and our schedule.
The card given by you, may be run again if additional charges (i.e.-Stand by Time, Fiber Reinforcing, Envirosacs, etc…) are incurred at the delivery time of your order.
We are a pre-pay delivery service
That being said: The credit card provided will be run for the total amount of your order. If the Card is declined, we will call you prior to loading any further trucks. If arrangements are not able to be made to make payment for the remainder of the order; no more trucks will be loaded on that order. It will be the customer’s full responsibility and liability to bulk head off or adequately prepare the project for any possibility of a “Cold Joint”.
So in a nutshell; concrete NOT paid for will not be loaded for delivery.
If you cancel your order less than 24 hours prior to the scheduled delivery time, the $100.00 “reservation fee” will stand as a valid Cancellation Fee charge.
There is a saying: “Time is of the essence”
This is true for our business as well; we strive for on time delivery to all of our customers.
To help achieve this we schedule our orders based on 7 minutes of unloading time per cubic yard of concrete. We also understand that sometimes things do not go as planned for the customer during their placement. If you go over on time there will be an additional charge applied to the delivery at the rate of $1.50 per minute ($90.00 per hour).
As a general rule of thumb: It will take 4 people with wheelbarrows (5 cubic foot size) to unload one cubic yard of concrete in less than 10 minutes.
Since we have two different vehicles to supply the concrete needed to your project. If you do not specify which type of truck you prefer while ordering; we reserve the right to send whichever truck affords a more timely delivery for your order.